Customer Service That Knows the Material

At TrailerDecking.com we pride ourselves on customer service that goes deeper than order-status updates. Our staff has decades of combined experience in trailer flooring, hardwood lumber, and OEM-spec components. We can help you with:

• Sizing and quantity for your trailer — lineal feet, board count, length mix
• Material selection — Apitong (Keruing) vs. Angelim Pedra (Brazilian Apitong) vs. domestic options
• Installation guidance — predrill bit sizes, screw lengths, finishing
• Maintenance and finishing — Apitong Oil application, ExoWax end-sealing, annual care
• Freight — LTL quotes, will-call pickup, and warehouse-direct shipping

If you're not sure what you need, call. The 5-minute conversation usually saves a customer hours of rework.

Self-Service Resources

Many of the most common questions are answered with a click. If your question is on this list, the link below will get you to the answer faster than a phone call.

• Login or create an account
• How to order — step-by-step walkthrough
• Change your company name, contact info, or password
• Send us a manual payment through Stripe
• How we process orders (cut-off times, lead times)
• Refund and return policy
• Trailer floor care — annual maintenance guide
• Privacy policy
• Security policy

A Real Person, Every Time

You won't get a phone tree, you won't get a chatbot, and you won't get bounced between departments. Sales@TrailerDecking.com is monitored continuously during business hours; calls roll directly to a specialist who can pull up your order, quote freight, or walk you through an install. That's been our standard for over 25 years and it's not changing.